Last updated: July 6, 2026
1. Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and the weight of your order.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| [Region 1, e.g., United States] | 5-10 business days | Calculated at checkout |
| [Region 2, e.g., Europe] | 7-14 business days | Calculated at checkout |
| [Region 3, e.g., Southeast Asia] | 5-10 business days | Calculated at checkout |
| [Other Regions] | 10-20 business days | Calculated at checkout |
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier issues.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package using the carrier’s website.
4. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. Please check with your local customs office for more information.
5. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at contactus@biwin.online. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
6. Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you realize you made a mistake, contact us within 24 hours of placing your order and we will try to update it.
7. Contact Us
If you have any questions about our shipping policy, please contact us at contactus@biwin.online.